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Cracker Barrel ordered to pay $ 9.4 million after the man was served disinfectant instead of water

A Tennessee jury has ordered Cracker Barrel, a restaurant chain from the southern states, to pay $ 9.4 million in damages after staff in 2014 served a detergent instead of water.

However, Cracker Barrel will only have to pay a fraction of that amount, according to a Tennessee law that sets a ceiling on financial damages, attorney Thomas Greer of Bailey & Greer, PLLC, told WTVC, a local FOX-ABC station in Chattanooga .

"This is an unfair law," Greer told the station. "He will not receive anything close to what he is entitled to."

Cracker Barrel Old Country Store V

Cracker Barrel Old Country Store (iStock)

William Cronnon, the customer and plaintiff, will receive only $ 750,000 from the restaurant chain, according to WTVC.


Cronnon, developed gastrointestinal problems after a waitress accidentally refilled her water glass with "what she thought was water, but turned out to be a mixture of water and Eco-San - a bleach of commercial quality, "Greer wrote in a blog post on January 10 after the verdict.

Cronnon went to the emergency room after the incident and experienced "permanent and serious internal physical injury" as a result of the accident, according to the lawsuit obtained by WTVC.

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Witnesses testified during the trial that staff used unmarked waterways containing Eco-San to soak certain kitchen utensils.

The original lawsuit asked Cracker Barrel to pay $ 150,000 in damages to Cronnon, but a jury in Marion County ordered the restaurant chain to hand over $ 4.3 million in damages to the plaintiff, as well as an additional $ 5 million in damages.

"We are very pleased that the jury found our client," Greer wrote in the blog post. "He's a good, honest person, and he has to live with the fallout from Cracker Barrel's dangerous policies for the rest of his life. It was our honor to help him get justice all these years later.


Cracker Barrel told the business that its policy "has been, and continues to be, never to put chemicals in any unlabeled containers."

"While we have great respect for the legal process, we are obviously disappointed and very much in disagreement with the jury's decision in this case, which involved an unfortunate and isolated incident that took place in one of our stores eight years ago," said the restaurant to the newspaper. outlet in a statement.

"While we are considering our options with respect to this judgment, we are pleased that this case is behind us so that we can better focus on caring for our guests and staff around the country."

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