Roku experienced a significant service disruption on Wednesday night, which resulted in some of the company's streaming devices and even Roku TVs getting stuck on the loading screen or going through a reboot loop and becoming really useless. Roku TVs from TCL, Hisense and other manufacturers were affected.
Users took to social media and Rokus subreddit to report issues with their Roku hardware, and Down Detector showed an increase for Rokus services. The company's support account acknowledged the ongoing issues around 20:30 ET.
"Roku is aware of an issue reported by users who are unable to access some Roku services," the company said. "If you try to activate your device, please try again later. Our priority is to resolve this as soon as possible, and we ask that you bear with us as we deal with this issue." Late Wednesday night, the company's services appeared to be operational again for those who had experienced the downtime.
In a condemnatory indictment against smart TVs, some customers had trouble using devices connected to the HDMI ports on their Roku TVs, such as cable boxes or game consoles, during the service outage, as the TVs were unable to activate after a factory setting . Fortunately, users found solutions to that dilemma.
Some services = All services. Can't even see my own cable provider or any input for the TVJeff T (@ JeffTur66397772) January 20, 2022
This is insane. I can not even use my DVD player. So much for modern technology. I think I need to find my old tube TV with a cord- Banana the Black Cat (@BlackcatBananna) January 20, 2022
The edge has contacted Roku for more information on what went wrong. Not all customers were affected by the service issues.