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Post began to pile up in an elderly woman’s home. The local postman then became a hero

Newmarket postman Kayla Berridge realized during her shift on Jan. 27 that mail had piled up for four days in a resident's home. Newmarket is about 65 km from Concord.

"I had not seen her in a while and I noticed that her mail was not picked up, so I was a little worried," Berridge told CNN on Friday. The woman, who is in her 80s, would sometimes chat with her, Berridge said.

Berridge had a gut feeling that she should call a wellness check at home, she said.

It was the right decision. Inside, the woman had been trapped on the floor of her bedroom for at least three days, the Newmarket Police Department would later report.

Police Lieutenant Wayne Stevens told CNN that the first detective to arrive at the scene could faintly hear the woman calling for help as he knocked on the door.

Stevens pulled up to the house with another officer who had visited the woman before and was able to get inside.

Once officers were inside, officers found the woman on the floor in her bedroom, under objects, including artwork and frames. Police believe she tried to grab her bed for support, but the objects on the bed ended up falling on her.

The woman was taken to hospital and diagnosed with hypothermia and dehydration. She's still in the hospital from Friday, but her family told Stevens she's stable and recovering.
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During her four years as a postman, Berridge said she has never had to call a wellness check, but there have been close calls. Mail piles up, no outgoing mail or a car parked in the driveway consistently are all signs Berridge said she was looking for.

"Newmarket is a great little town," Berridge added. "Everyone has each other's backs."

Stevens said this is not the first time the department has conducted a wellness check called by a postal company - but it is a rare case where they have found someone who needs help.

"Without a doubt, she saved this lady's life," Stevens said. "It's part of being a postman in a small town and taking your job to the next level. She did an amazing job."

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